Last updated: 31 July 2026
Version: 1.0
These Terms & Conditions ("Terms") govern your access to and use of the ScoutFix platform, website at scoutfix.ai, and related services (together, the "Platform"), operated by CSS Associates ("ScoutFix", "we", "us", "our"), with registered office at 215, Amar Vihar, Jagadhri, Yamunanagar, 135003.
By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
1. Who ScoutFix is for
ScoutFix is a diagnosis-first B2B market network that connects independent hotels, resorts, and hospitality businesses ("Owners") with vetted service providers ("Vendors") — such as marketing agencies, revenue managers, consultants, and related specialists.
- Owners may connect or upload data, receive a diagnosis of where revenue or performance is leaking (often quantified in Indian rupees), and are matched to Vendors who address those issues.
- Vendors appear in Owner match sets with identity masking as designed in-product. When a Vendor responds and unlocks an Owner lead, the parties' relevant identity and contact details are shared, and the Vendor is charged a lead fee from the Vendor's Wallet (unless a different fee schedule is clearly shown in-product).
In product copy we may also say "buyer" to mean an Owner. In these Terms, Owner is the controlling term.
You must be at least 18 years old and must have authority to bind the business you represent. The Platform is intended for businesses, not consumers shopping for personal use.
2. Definitions
- Diagnosis — the analysis ScoutFix produces from an Owner's connected or provided data, including estimated leakage, bottleneck tags, and related recommendations.
- Bottleneck tag — a label describing a problem a Vendor addresses; matching uses these tags and related signals.
- Match set — the set of Vendors surfaced to an Owner for a given need or diagnosis.
- Lead unlock / respond-and-unlock — the event in which a Vendor responds to an Owner match or outreach and unlocks the Owner's identity and contact details through the Platform. This is the primary charge event for the Vendor lead fee.
- Verified badge — a status indicating a Vendor has passed ScoutFix's verification checks.
- Wallet — a prepaid balance a Vendor maintains to pay lead fees and other Platform charges.
- Your Content — data, text, files, logos, case studies, and other materials you submit or connect to the Platform.
3. Accounts, verification, and security
3.1 You must provide accurate, current, and complete information when registering, and keep it updated.
3.2 Vendors may be asked to submit business and tax documents (for example GSTIN, PAN, TAN, CIN/LLPIN, incorporation and bank details) for verification. Submitting false, forged, or misleading documents is grounds for immediate suspension or termination.
3.3 The Verified badge is never sold. It reflects verification checks only; there is no paid tier that bypasses verification. We may grant, withhold, suspend, or revoke it at our discretion based on our checks and ongoing compliance.
3.4 You are responsible for all activity under your account and for keeping credentials confidential. Notify us promptly at [email protected] of any unauthorised use.
3.5 If you invite team members, you are responsible for their access and for ensuring they comply with these Terms.
4. How the service works
4.1 Diagnosis is an estimate. Diagnoses, revenue-leakage figures, benchmarks, classifications, rankings, and comparisons are directional estimates based on available data, public information, and AI-assisted analysis. They are not guarantees, valuations, audited figures, or legal, tax, accounting, or other professional advice, and should not be solely relied upon for business or financial decisions.
4.2 AI-assisted features. Certain Platform features (including need classification, marketing or performance diagnosis, matching explanations, and contract drafting) use third-party AI systems. Outputs may be incomplete, incorrect, or outdated. You remain responsible for reviewing outputs before relying on them or sharing them with third parties.
4.3 Matching is not endorsement. A match, ranking, or Verified badge does not guarantee the quality, results, legality, or suitability of any Vendor, nor any particular commercial outcome. ScoutFix does not perform the professional services Vendors offer.
4.4 Masking. A Vendor's identity, name, logo, website, and contact details may remain masked to Owners until the applicable in-product unlock occurs. Owners agree not to attempt to de-anonymise Vendors before unlock (including by scraping, social engineering, or reverse engineering).
4.5 Contracts and payments between parties. Any engagement, statement of work, price, or payment between an Owner and a Vendor is solely between those parties, except to the limited extent ScoutFix provides optional tools (for example contract generation and e-signature) as a facilitator. Unless we expressly agree in writing, ScoutFix is not a party to Owner–Vendor service contracts.
5. Owner terms
5.1 By connecting data sources (for example analytics, booking engine, PMS, OTA extranets) or uploading data (including CSVs), you represent that you are authorised to share that data and that you grant ScoutFix the rights described in the Privacy Policy to process it for diagnosis, matching, benchmarking, and Platform operation (including in anonymised, aggregated form).
5.2 You are responsible for lawful basis, notices, and consents owed to your guests, customers, and employees whose data may be included in connected or uploaded sources.
5.3 Owners do not pay lead or reveal fees. Owners may request or initiate contact with matched Vendors as shown in-product; the Vendor lead fee, if any, is charged to the Vendor under Section 6.
5.4 You agree to use unlocked Vendor details only to evaluate or pursue a legitimate business engagement, and not to harass, spam, or misuse contact information.
6. Vendor terms
6.1 Listing information. You are responsible for the accuracy of your profile, bottleneck tags, proven results, case studies, commercials, and capacity settings. Do not overstate results or misrepresent evidence. Labels such as "self-reported" and "evidenced" (or similar), where shown, must be used honestly.
6.2 Lead fees. You are charged a per-lead fee when you respond and unlock an Owner (or complete the equivalent unlock step shown in-product). Fees follow the rate displayed at the time of the charge and are drawn from your Wallet unless another method is shown. Browsing a match set or appearing in results alone does not trigger a lead fee.
6.3 Wallet. Wallet top-ups are prepaid and applied to lead fees and other Platform charges. Except as required by law or expressly stated by us, Wallet balances and spent fees are non-refundable. See Section 8 for limited credits.
6.4 Reply window and auto-credit. Certain plans may include a reply-window commitment (for example a stated window after a lead becomes available). Failure to meet a stated commitment may forfeit any advertised auto-credit. Specific rules shown in-product control.
6.5 Caps and filters. Lead caps, pause controls, minimum-engagement floors, and conflict rules operate as configured and described in-product.
6.6 Currency and tax. Fees are displayed and charged in Indian Rupees (INR). Applicable GST and other taxes are added where required. You are responsible for your own tax obligations.
7. Prohibited conduct (both parties)
You agree not to:
- Circumvent the Platform to avoid fees — for example, using ScoutFix to discover a counterparty and then taking the relationship off-Platform specifically to evade lead fees that would otherwise apply;
- Attempt to identify a masked Vendor before unlock, or scrape, harvest, or reverse-engineer the Platform or its data;
- Post false, fraudulent, defamatory, or manipulated reviews, ratings, results, or documents;
- Upload or connect data you are not authorised to share, or that infringes third-party rights or violates law;
- Introduce malware, disrupt the Platform, or bypass security or access controls;
- Use the Platform for anything unlawful, or to harass, discriminate, or mislead;
- Misrepresent your identity, affiliation, authority, or Verified status.
We may investigate suspected violations and suspend or terminate accounts, withhold or revoke Verified status, withhold credits, and take other reasonable action.
8. Fees, payments, contracts, taxes, and credits
8.1 Fees are as displayed in-product and may change prospectively on notice. Applicable GST and other taxes are added where required.
8.2 Payments and Wallet top-ups are processed by third-party payment providers, including Razorpay; their terms may also apply. We do not store full card details.
8.3 Contract generation and e-sign. Contract generation and e-signature are facilitative tools available on the Platform. E-sign is provided through SignWell (or a successor provider) and is subject to that provider's terms. A generated contract is a draft aid unless and until the parties validly execute it. Payment flows tied to a signed contract, where enabled, may require the contract to be fully signed before checkout proceeds, as shown in-product.
8.4 Limited credits / refunds. We may, at our discretion or where required by law, credit lead fees in defined situations (for example a lead that materially breaches stated match criteria, a duplicate or erroneous charge, or a documented Platform defect). When granted, credits are typically applied to your Wallet rather than paid out in cash.
9. Reviews, ratings, and scores
9.1 Where the Platform displays ratings, reviews, case studies, or similar social proof, you must ensure any content you supply is accurate and not misleading.
9.2 Features such as third-party imported ratings (for example Google, Clutch, G2, or Capterra) or a composite ScoutFix score may be introduced later. If and when shown, imported ratings will be attributed to their source, and any ScoutFix-calculated score will be based on Platform signals we describe in-product. You may not manipulate ratings or scores.
9.3 We may remove or adjust ratings, reviews, or scores that appear fraudulent, incentivised in breach of our rules, or otherwise unreliable.
10. Intellectual property
10.1 The Platform, including its software, design, text, diagnostics frameworks, and branding (including the "ScoutFix" name and logo), is owned by ScoutFix or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely in accordance with these Terms.
10.2 You retain ownership of Your Content. You grant ScoutFix a worldwide, royalty-free licence to host, process, transmit, display, and create derivative works from Your Content as needed to operate, secure, and improve the Platform, including creating anonymised, aggregated insights and benchmarks that do not identify you.
10.3 We do not claim ownership of Owner–Vendor contracts the parties execute among themselves, except for our own templates, Platform UI, and ScoutFix-owned materials embedded therein.
10.4 You must not use ScoutFix branding in a way that suggests partnership or endorsement without our prior written consent.
11. Confidentiality
Non-public information exchanged through the Platform (including unlocked counterparty identity before public disclosure by that party, Owner operational data, and diagnosis details) is confidential and must be used only to evaluate or perform a legitimate engagement, and protected with reasonable care. This obligation survives termination. Where a separate mutual NDA applies between Owner and Vendor, that NDA also governs as between those parties.
12. Disputes between Owners and Vendors
ScoutFix is not a party to engagements between Owners and Vendors and is not responsible for their performance, payment, quality, or conduct. We may, at our discretion, provide reasonable facilitation (for example surfacing Platform records or coordinating with a payment partner), but we do not adjudicate disputes and are not liable for their outcome.
13. Disclaimers
THE PLATFORM AND ALL DIAGNOSES, ESTIMATES, MATCHES, AI OUTPUTS, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR ANY PARTICULAR RESULT, MATCH, LEAD QUALITY, OR REVENUE OUTCOME.
Nothing in these Terms excludes liability that cannot be excluded under applicable law. The Platform is directed at businesses, and business users acknowledge the allocation of risk in these Terms.
14. Limitation of liability
To the maximum extent permitted by law, ScoutFix and its officers, employees, agents, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising from or related to the Platform.
Our total aggregate liability for all claims arising out of or related to the Platform in any rolling 12-month period will not exceed the total fees you paid to ScoutFix for Platform services in that same period. If you paid no fees in that period (for example, an Owner using unpaid features only), our aggregate liability will not exceed ₹5,000 (Indian Rupees five thousand only).
Nothing in these Terms limits liability that cannot be excluded or limited under applicable law (including liability for fraud, fraudulent misrepresentation, or wilful misconduct, to the extent such limits are prohibited).
15. Indemnity
You agree to indemnify and hold harmless ScoutFix and its officers, employees, and agents from claims, losses, damages, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) Your Content or connected data; (c) your engagements with counterparties; or (d) your violation of law or third-party rights.
16. Suspension and termination
16.1 You may stop using the Platform at any time. You may request account closure by contacting [email protected] or [email protected], or by using in-product controls where available.
16.2 We may suspend or terminate access, with or without notice, for breach of these Terms, suspected fraud, legal requirement, non-payment, or risk to the Platform or others.
16.3 On termination, licences granted to you end. Provisions that by their nature should survive (including fees owed, confidentiality, IP, disclaimers, limitation of liability, indemnity, and governing law) survive. Wallet balances are handled under Section 6.3 and 8.4.
17. Changes
We may update these Terms prospectively. Material changes will be notified (for example by email or in-product notice). Continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Platform.
18. Governing law and jurisdiction
18.1 These Terms are governed by the laws of India.
18.2 Subject to any non-excludable legal rights, the courts at Mumbai, including the Hon'ble High Court of Judicature at Bombay, shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, to the extent such court has subject-matter jurisdiction; other competent courts at Mumbai shall have jurisdiction for matters not falling within the High Court's original jurisdiction.
19. General
19.1 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and ScoutFix regarding the Platform and supersede prior understandings on that subject.
19.2 Severability. If a provision is held unenforceable, the remainder remains in effect.
19.3 Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a reorganisation, merger, or sale of assets.
19.4 No waiver. Failure to enforce a provision is not a waiver.
19.5 Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or franchise relationship. ScoutFix is a Platform facilitator.
19.6 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
19.7 Notices. We may notify you via the Platform, email on your account, or other reasonable means. Legal notices to us should be sent to [email protected] and to: CSS Associates, 215, Amar Vihar, Jagadhri, Yamunanagar, 135003.
20. Contact
CSS Associates
215, Amar Vihar, Jagadhri, Yamunanagar, 135003
General / support: [email protected] · [email protected]
Security: [email protected]
Grievances: [email protected]